Password Management

EduShade provides comprehensive password management features including forgot password recovery, password reset, and password change functionality.

Forgot Password

If you've forgotten your password, you can request a password reset link via email.

Steps

1. Navigate to the Login page
2. Click Forgot Password?
3. Enter your registered email address
4. Click Send Reset Link
5. Check your email for the password reset link
6. A confirmation message displays showing which email the reset was sent to

What Happens Behind the Scenes

• A password reset token is generated with a 1-hour expiry
• A verification record is created with type password_reset
• An email is sent containing the reset link with the token
• The previous reset tokens for the same user are invalidated

Rate Limiting

• 3 requests per 5 minutes per IP address
• If you exceed this, wait 5 minutes before requesting again

Reset Password

After receiving the password reset email, use the link or OTP to set a new password.

Method 1: Token-Based Reset (Email Link)

1. Click the reset link in your email
2. You are redirected to the Reset Password page (/auth/reset-password?token=...)
3. Enter your new password
4. Confirm the password
5. Click Reset Password
6. On success, you are redirected to the login page

Method 2: OTP-Based Reset

1. On the reset password page, enter your email address
2. Enter the OTP received in your email
3. Enter your new password
4. Confirm the password
5. Click Reset Password

Password Requirements

The reset password page shows a Password Requirements Panel with real-time validation:

• Minimum length (typically 8 characters, configurable per tenant)
• If complexity is required:
  • At least one uppercase letter (A-Z)
  • At least one lowercase letter (a-z)
  • At least one number (0-9)
  • At least one special character (!@#$%^&*)

Invalid or Expired Links

If the reset link is expired or invalid:

• An error message is displayed: "This reset link is invalid or has expired"
• You can request a new reset link by going back to the Forgot Password page

Change Password

Already logged in and want to change your password? Use the change password feature.

Steps

1. Go to Account Settings → Password (or navigate to /dashboard/profile/settings/password)
2. Enter your current password (if you have one set)
3. Enter your new password
4. Confirm the new password
5. Click Change Password

Special Cases

No Password Set (Social Login Users): If you registered via social login and never set a password:

• The "Current Password" field is not shown
• You can directly set a new password
• This allows you to use both social login and password login

Password Match Indicator: The form shows a real-time indicator whether your new password and confirmation match.

Password Policy

The platform's password policy is configurable per tenant by administrators. The policy may include:

The password policy is fetched dynamically from the tenant settings, so it may vary between different organizations using the platform.

Troubleshooting