Issuing Certificates

A certificate can be awarded in two ways: automatically, when a learner meets the requirements you set, or manually, when you award it yourself. This page covers both, plus revoking and what the learner gets.

Automatic issuing

Once you have turned on requirements, the platform watches for the learner to meet them and awards the certificate on its own.

It checks the requirements whenever something relevant happens, such as:

• The learner finishes the course or learning path.
• The learner submits the required form.
• The learner's review is approved.

When that happens, the platform re-checks the requirements. If they are met (under your All or Any setting), the certificate is awarded right away. If they are not met yet, nothing happens until the learner does the remaining steps.

Awarding a certificate yourself

Sometimes you want to give a learner a certificate directly — for example, to recognise work done outside the usual flow, or when you have left requirements off. You can award a certificate to a learner by hand at any time, regardless of the automatic rules.

1. Open the learner's enrollment for the course or learning path.
2. Choose Issue certificate.
3. The certificate is created with a unique number and verification code, ready for the learner to view.

Revoking a certificate

If a certificate was awarded by mistake, or should no longer stand, you can revoke it. A revoked certificate is no longer valid and the learner can no longer use it.

What the learner sees

• When a certificate is awarded, the learner can view it in their account.
• They can download it to keep, print, or share.
• It shows the course or path title, their grade, the completion date, the time they spent, the unique certificate number, and the verification code.