Refunds

Reverse a payment fully or partially and decide what happens to the buyer's access.

A refund reverses a payment — all of it or part of it — and lets you decide what happens to the buyer's access. Refunds can be started by the buyer (for your review) or by you directly.

The two ways a refund starts

Path	How it begins
Buyer-requested	The buyer submits a refund request. It starts as pending and waits for your review.
Admin-initiated	You start the refund yourself, without a request.

Choosing what happens to access

When you approve a refund, you decide the access outcome:

Outcome	What it means
Keep access	The buyer gets money back but keeps access.
Limited access	Access continues until a date you set, then expires.
Revoke access	Access is removed immediately.

You can also refund access to only specific course parts rather than the whole enrollment — useful when a buyer should lose part of a program but not all of it.

How the money comes back

Online payments are refunded back through the original payment provider.
Offline payments (cash, bank transfer) are simply marked refunded — you return the money the same way it came in.

You can't refund more than was paid. A partial refund can be any amount up to the total the buyer paid.

Approving a refund

Go to Admin → Refunds.
Open a pending request (or start a new refund).
Choose full or partial, and the amount for a partial refund.
Choose the access outcome: keep, limited, or revoke.
(Optional) Limit it to specific course parts.
Approve. The money is returned through the original method.

What the buyer sees

The status of a refund they requested (pending, then resolved).
Any change to their access, depending on the outcome you chose.

Good to know

You can export refunds to a spreadsheet from the billing area.

Checkout — the payment a refund reverses.
Payment methods — how online vs offline refunds are handled.
Revenue & reports — refunds in your overall numbers.