Quiet Hours
Avoid messaging people late at night, with a platform-wide window, a per-learner override, and an urgent bypass.
Quiet hours are a window of time when your platform holds messages back, so learners are not disturbed at bad times — like late at night. Messages wait until the quiet window ends, then go out. This keeps your messaging respectful and protects your reputation as a sender.
Two levels of quiet hours
| Level | Who sets it | What it covers |
|---|---|---|
| Platform-wide | You (admin) | A default quiet window applied across your platform. |
| Per-learner | The learner | Their own personal quiet window. |
When a learner sets their own quiet hours, their setting wins over the platform-wide window. This lets each person choose what works for their schedule and timezone, while your default protects everyone else.
Learners set their personal window in their notification preferences, along with their timezone so the window matches their real day.
Urgent messages can bypass
Some messages are too important to wait. Urgent messages can be allowed to bypass quiet hours and go out right away — for example a critical account or security alert. Everyday updates and promotions still respect the quiet window.
How to set platform-wide quiet hours
- Go to Admin → Communication → Settings.
- Find Quiet hours.
- Set the start and end times for the quiet window.
- Click Save.
What the learner sees
- Routine messages that would have arrived during quiet hours simply arrive afterward.
- Their own quiet window takes priority over your platform-wide one.
- Truly urgent messages can still come through, so they never miss something critical.
Good to know
- Quiet hours pair well with delivery scheduling: you can write a campaign anytime, and it still respects everyone's quiet windows.
- Set a sensible default (for example, no messages between 10 pm and 7 am) and let learners fine-tune it for themselves.
- Reserve the urgent bypass for messages that genuinely cannot wait, or it loses its meaning.