Reviews & Ratings
Collect star ratings and written reviews on your courses, learning paths, cohorts, and events — and choose what gets shown.
Reviews let learners give a star rating from 1 to 5, with optional written feedback. They build trust for new visitors and give you a clear, honest read on quality. You decide what gets published, and you can track satisfaction over time.
What can be reviewed
Learners can leave a review on:
- A course
- A learning path
- A cohort
- An event
Each review is a 1–5 star rating, plus optional text.
How a learner leaves a review
- The learner opens a course, learning path, cohort, or event they are enrolled in.
- They click Write a Review.
- They choose a star rating from 1 to 5.
- They can add written feedback (optional).
- They click Submit.
When a learner submits a review, it does not go live right away — it waits for your approval. See moderation below.
Moderation: how reviews go live
Every review has a status, and it moves through these stages:
| Status | What it means |
|---|---|
| Pending | Submitted by a learner, waiting for your review. Not shown publicly yet. |
| Active | Approved and visible to everyone. |
| Archived | Hidden from public view — and hidden from the person who wrote it. |
- A learner's review starts as Pending. You decide whether to approve it.
- A review you post as an admin goes live immediately — no approval needed.
What you can do as an admin
- Go to Admin → Community → Reviews (your reviews list).
- For any review you can:
- Approve a pending review to make it active (visible).
- Archive a review to hide it from view. Archived reviews are also hidden from the person who wrote them.
- Remove a review entirely.
Approving a learner's review can satisfy a "review" step in a course's certificate requirements. If you require a review before issuing a certificate, the learner's review must be approved for that step to count. See Certificate requirements.
What the learner sees
- A Write a Review option on content they are enrolled in.
- A star rating and the published reviews from other learners.
- Their own review while it waits for approval — once approved, it appears with the others.
- If you archive their review, it disappears from their view.
Restricted content does not appear at all for learners who are not enrolled — including its reviews. There is no separate "you can't see this" message; the content simply is not shown.
Tracking satisfaction
Your reviews roll up into simple, useful numbers:
- Average rating — for a single course, or across many at once.
- Satisfaction percentage — an overall score, with growth compared to the previous period so you can see if things are improving.
- Monthly satisfaction trends — how your ratings move month to month.
Use these to spot your strongest courses and the ones that need attention.
Tips
- Ask for reviews right after a learner finishes — that is when feedback is freshest.
- Read low ratings as a to-do list. A few clear fixes often lift your average quickly.
- Keep moderation light and fair. Approving honest critical reviews builds more trust than only showing praise.
Related
- Certificates — require a review as part of earning a certificate.
- Courses & Content — the courses, paths, cohorts, and events learners review.
- Reactions — quick emoji feedback alongside written reviews.