Channels & Sending Services
Turn on email, SMS, push, and chat apps, set their basics, and connect your own sending accounts.
A channel is a way your platform reaches people. You decide which channels to offer, set a few basics for each, and connect your own sending account so messages go out under your name. Once a channel is on, you can use it in campaigns and message templates.
The channels you can offer
| Channel | What it is |
|---|---|
| Standard email to a learner's inbox. | |
| SMS | Text messages to a phone. |
| Push | Pop-up alerts on a phone, tablet, or browser. |
| Messages through WhatsApp. | |
| Telegram | Messages through Telegram. |
| Slack | Messages into a Slack workspace. |
| Discord | Messages into a Discord server. |
Turning channels on and off
- Go to Admin → Communication → Channels.
- Switch a channel on or off.
- Set its basics (see below).
- Connect a sending account for it (see "Connect your own sending service").
Only channels you turn on appear as options when you build a campaign or template.
Basic settings per channel
Each channel has a few simple settings:
| Channel | Settings you set |
|---|---|
| The from name, the from address, and a reply-to address. | |
| SMS | The sender ID that shows as the sender. |
| Push | A default icon and badge for your alerts. |
These make messages look like they come from your academy, not from anywhere generic.
Connect your own sending service
To actually deliver messages, you connect your own sending account for each channel — for example your own email-sending account, your own text-message account, your own push account, or your own chat-app connection. Messages then go out through your account, under your name and your limits.
For each connected service you can set:
| Option | What it does |
|---|---|
| On / off | Whether this service is active. |
| Priority | The order to try services in. If your first choice fails, the next one takes over automatically. |
| Rate limit | How many messages it may send in a period, so you stay within your account's allowance. |
| Test / validate | Check that the connection works before you rely on it. |
Fallback in plain terms: if you connect two services for the same channel, set one as the higher priority. If it ever has trouble, the platform quietly tries the next one so your messages still go out.
How to connect a service
- In Admin → Communication → Channels, open the channel you want.
- Click Add sending service.
- Enter the account details for your service.
- Set its priority and rate limit.
- Click Test to confirm it works.
- Turn it on.
Good to know
- Start with email — it is the most universal channel and the easiest to set up.
- Always run the Test step after connecting a service, so you find problems before real messages go out.
- Push needs a little setup on each device — see Push notifications & devices.